PRIVACY POLICY

A. Scope of Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how our mobile banking application collects, uses, and safeguards your information.

Types of Data Collected

• Personal Information: Name, contact, PAN, Aadhaar.
• Device Information: IMEI, location, OS.
• Banking Info: Account numbers, UPI ID
• Usage Data: Login times, feature usage.

Purpose of Data Collection

• Provide digital banking features
• Authenticate users
• Prevent fraud and ensure compliance

Data Sharing

We do not share data without consent unless required by law or for regulatory compliance (e.g., RBI, NPCI).

Security Practices

• Data encryption and OTP verification
• Device binding and regular audits
• RBI Cybersecurity compliance

B. Mobile Banking Usage Policy

A Mobile Banking Usage Policy is an official document or guideline issued by a bank that defines:

The rules, responsibilities, security measures, and conditions under which customers are allowed to use mobile banking services provided by the bank.

Eligibility

Account holders with KYC compliance and a registered mobile number may use mobile banking.

User Responsibilities

• Keep MPIN, OTP, and credentials secure
• Report lost phone or unauthorized access
• Regularly update app and OS

Features Available

• Balance check, mini statement
• Fund transfer (IMPS, NEFT)
• UPI

Transaction Limits

Limits are as per RBI/NPCI rules and bank's internal policy. UPI daily limit is ₹1,00,000.

Service Availability

Available 24x7 except during maintenance (advance notice will be provided).

C. Deactivation or Opt-Out

To deactivate mobile banking, users may contact customer support or visit their nearest branch with valid ID proof.

D. Disclaimer

The bank is not liable for losses due to user negligence, including sharing of credentials. Illegal use may result in suspension and legal action.

E. Contact Us

For queries or concerns:

Belagavi Shree Basaveshwar Co-operative Bank Ltd.
CTS 704,705 Raviwarpeth, Belagavi
Email: sbc.bank@belagavibasaveshwarbank.com
Phone: +0831 4208224,4208225